During four decades of studying the effects of interaction with computers, Sherry Turkle has developed a reputation as a careful if critical social scientist who approaches her work with academic rigor and distance. Her new book, Artificial Intimacy: Who We Become When We Talk to Machines, breaks this mold. It is a polemic warning that we have reached a state of emergency where our humanity is at risk from overreliance on soulless machines who pose as our tutors, mentors, friends, colleagues, and lovers.
Turkle is aiming for the high bar of books —Silent Spring, The Jungle, Unsafe at Any Speed—that awaken the public to impending crises. Essentially, this diminutive MIT professor is taking on a multitrillion-dollar industry backed by a government eager to accelerate AI into every corner of our personal and professional lives.
“Like I do with all my books, I went in curious. But after 10 or so interviews, conducted during the pandemic, neutral-curious was no longer my state of mind. This was terrible! Here are these people during the pandemic, their families are suffering, reaching out to them, and they're talking to me about how they really want to just hang with their chatbot,” says Turkle. “When I was able to interview people face to face, I was not happy. People don't want to do anything in politics because they just want to live in chatbot-land.”
“You write that social media set us up for this,” says Turkle. “Social media softened us up by getting us used to the idea that if you're feeling sad or blue, open up your computer. Then it made you mad and kept you with your own kind. But now we have this new technology that has no reason to be first-person.”
“Do you think that we should ban chatbots from using the first person?” asks Turkle. “Yes! After a career of having credibility as not being Luddite-crazy, I'm not in the mood to give all that away and say all chatbots are toxic all the time. But this is very dangerous, a slippery slope. This is being used to basically say we don't need to pay for psychotherapy, we can use chatbots.”
