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VMware's SMB Strife: Trust vs Features

As VMware's pricing strategies alienate small businesses, is trust in tech giants eroding?

For many small-to-medium-sized businesses (SMBs), VMware has become too expensive, with the recent acquisition by Broadcom bringing an end to perpetual license sales and the introduction of pricey, subscription-based bundles that many SMBs find unaffordable.


The flagship product, VMware Cloud Foundation (VCF), has been the focus of Broadcom's efforts, leaving many SMBs questioning whether it is worth the cost. Reports suggest that VMware sales representatives have continued to push VCF, despite its perceived unavailability of the lower-priced vSphere Standard edition.


Paul Turner, VCF’s chief product officer, acknowledged that the sales team was initially focused too heavily on VCF. However, VMware plans to release an updated version of vSphere Standard soon, likely at their Explore conference in October.


The decision to prioritize VCF is seen as a strategy to promote private clouds as a more affordable alternative to public cloud services. However, this has led to strained relationships, with some long-time partners, like Canadian managed services provider Members IT Group, no longer engaging with VMware.


The tension between price and product quality underscores a broader challenge in the tech industry: how to maintain trust with SMBs while offering competitive solutions.

Original source:  https://arstechnica.com/information-technology/2026/09/trust-not-features-is-the-real-deficit-vmware-tries-to-appease-smbs/
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