A federal jury has ruled that Live Nation, the entertainment giant responsible for Ticketmaster, has been operating as an illegal monopoly. This verdict could lead to significant changes, including the breakup of both entities and relief for concertgoers.

The ruling was based on internal Slack messages revealing a cavalier attitude towards customers. Live Nation employees were seen joking about taking advantage of patrons, with one employee even suggesting 'robbing them blind baby.'

This case marks the latest development in a long-standing legal battle initiated by the Department of Justice and 40 state attorneys general who accused Live Nation of monopolistic practices post-merger in 2010. The merger saw Live Nation dominate the ticket sales and venue booking market, stifling competition.

While the Department of Justice has tentatively settled with Live Nation, requiring a $280 million fine and divestment of at least 13 venues, the jury’s decision opens up the possibility of more severe consequences. Judge Arun Subramanian will determine the exact remedies in due course.